Industrial Supply Groups

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FAQs

Frequently Asked Questions

What are the payment terms?

Payment is due according to the terms outlined in our general conditions of sale. Interest will be assessed on past-due invoices. Prices shown are firm through delivery unless otherwise stated in writing. Pricing may be reviewed if the final bill of materials differs from the quoted items and quantities.

Can I cancel or return my order?
  • Non-Cancellable and Non-Returnable Items: All quoted items with factory lead times or modifications are non-cancellable and non-returnable.
  • Stock Items: Items from stock may be returned. Please contact us for return procedures and conditions.
What is the Diversion Clause?

All shipments are subject to U.S. export control laws and regulations. You agree not to make any disposition of U.S.-origin products purchased from us by way of trans-shipment, re-export, or diversion to any other country than the ultimate destination specified in your order or our invoices, unless expressly permitted by these laws and regulations.

How are freight charges calculated?

Freight charges and bunker surcharges quoted are estimates and may change at the time of shipment. These charges will be debited to you at cost.

Who is responsible for insurance coverage?

Unless otherwise requested or specified, the purchaser is responsible for arranging insurance coverage for the shipment.

What are the delivery terms?

Delivery dates are quoted at the time of quotation and will be confirmed at the time of order. We are not responsible for changes in delivery beyond our control. Stock is subject to prior sale. Please allow up to 5 business days for the pickup of stock orders. Note that business days do not include Saturdays, Sundays, or major U.S. holidays.

Can I withdraw my quotation?

We reserve the right to withdraw any quotation without obligation. There are no valid understandings or agreements beyond the quotation unless specifically agreed upon by all parties concerned.

Are there any restrictions on where the materials can be shipped?

We are unable to supply materials if the end destination is North Korea, Cuba, or Iran. Additionally, certain types of equipment may be restricted in countries such as Angola, Colombia, Democratic Republic of the Congo, Lebanon, Liberia, Rwanda, Somalia, Sudan, and Syria, as determined by U.S. regulations. If you have questions about specific countries or equipment, please contact us for more information.

How can I contact you for more information?

For further details regarding payment terms, cancellations, returns, or any other inquiries, please contact us at:

Industrial Supply Groups
Email: uzair@ogmis-group.com

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